TRICARE Overseas International SOS
TRICARE Overseas Program
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Provider Newsletters


Click below to download the Short Guides for Providers on Delivering Health Care Services

E-version for Providers on Delivering Health Care Services to TOP Prime Beneficiaries
English | Spanish | French | German | Greek | Italian | Turkish

E-version for Providers on Delivering Health Care Services to TOP Prime Remote Beneficiaries
English | French | German | Greek | Italian | Turkish | Portuguese | Polish

Click below to download the TOP Provider Important Fact Sheet
The fact sheet provides a summary of the main TRICARE procedures and guidelines that will help ensure patient satisfaction and accurate claims processing and reimbursement under the TRICARE Overseas Program (TOP).

English | Spanish | German | Arabic | Italian | Turkish | Korean

Effective November 20, 2014, users of Internet Explorer (IE) 6.0 or below will be unable to access the secure claims portal. Due to technology advances and security issues, we recommend that you upgrade to a new browser (see list below), which will allow you to continue using this website without interruption.

Recommended browsers:
• Internet Explorer: Version 8.0 or newer
• Mozilla Firefox: Version 3.0 or newer
• Google Chrome: Version 36 or newer
• Opera: Version 25 or newer
• Safari: Version 5 or newer

Click below to download the Quick Start User's Guide for the newly designed secure claims portal:
English |  German |  French |  Italian |  Spanish


Effective January 1, 2012, any TRICARE Overseas Program (TOP) claims received with an incorrect or incomplete claim form will be returned to you by mail and you will be required to resubmit the claim with a correct, completed claim form in order for the claim to be processed. Click here to learn more about how to properly fill out and submit TOP Claims.

If you are an Approved Philippine Demonstration Provider, Click here for additional information about health care delivery services and Global24 Network Services Support.

Please Be Advised – Philippine Provider Certification
There is no cost associated with the provider certification process. The authorized TRICARE certification representatives will not ask for any fee associated with this process. Click here for additional information.

On October 21, 2009, International SOS Assistance, Inc., was selected by TRICARE Management Activity as the contractor for the TRICARE Overseas Program (TOP). International SOS began delivery of health care services under the TOP contract on September 1, 2010.

We are fully committed to delivering high-quality, readily available, and comprehensive health care services for the nearly half a million enrolled beneficiaries, including deployed personnel, travelers and retirees outside the 50 United States and the District of Columbia.

We encourage you to click here to download the TOP Provider Education Manual, which contains useful information about the TRICARE program and requirements.

This manual is a comprehensive guide to everything a TRICARE provider needs to know. You can learn more about International SOS and what to expect under the TOP contract, including:
  • Covered Benefits
  • Eligibility for TOP Prime and TOP Prime Remote Services
  • How to Become Part of the TRICARE Preferred Provider Network
  • Authorization Forms
  • How to Properly Complete and Submit Claims
  • Understand Your Explanation of Benefits
International SOS is available to assist you 24 hours a day, 365 days a year.

Please contact your TOP Regional Contact Center, if you have any questions.

We also encourage you to visit this website often, which will be updated with additional provider education information as it becomes available.

Thank you for the very important role you play in helping us to deliver the very best care to TOP beneficiaries worldwide.