Philippines

<p>{notice;fontweight=500:<strong><em>**Important Notice: James L. Gordon Memorial Hospital – Outpatient and Inpatient Hospital Services**</em></strong>}</p> <p>{notice:<em>Please be advised that until further notice, all outpatient and inpatient hospital care at James L. Gordon Memorial Hospital in Olongapo City, Subic, Philippines will not be cost-shared by the TRICARE Overseas Program (TOP), as&nbsp;</em><strong><em>this facility is currently reviewing agreed standards and responsibilities with International SOS Government Services, Inc., the TOP Contractor.</em></strong><em>&nbsp;As a result, TOP beneficiaries interested in receiving medical care from James L. Gordon Memorial Hospital will be required to pay upfront. To find other Certified/Preferred Providers in the Philippines near you, please use the&nbsp;</em><a href="https://urldefense.com/v3/__https:/tricare-overseas.com/beneficiaries/philippines/philippine-provider-search__;!!LMhewFfBWZ5W!JxxO5-VUFC-vwFBJy8H8HD6wPdolr-hXd6ZnwyooV14h0d8De3OnmKguXdRb7L4YweNQ2UB0jfq7NrezWX9ps5uOmWx77UjfWrNb44RABg$" target="_blank"><em>Philippine Provider Search Tool</em></a><em>. If you have any questions or need assistance, please contact the&nbsp;</em><a href="https://urldefense.com/v3/__http:/www.tricare-overseas.com/beneficiaries/philippines__;!!LMhewFfBWZ5W!JxxO5-VUFC-vwFBJy8H8HD6wPdolr-hXd6ZnwyooV14h0d8De3OnmKguXdRb7L4YweNQ2UB0jfq7NrezWX9ps5uOmWx77UjfWrMSR3GyIQ$" target="_blank"><em>Global 24 Network Services Team</em></a><em>:&nbsp;</em>}</p> <ul> <li>{notice:&nbsp;<em>Phone Number: +632-8687-8656&nbsp;</em>}</li> <li>{notice:&nbsp;<em>Philippines Toll-Free Phone Number: +1-800-10-4562324&nbsp;</em>}</li> <li>{notice:&nbsp;<em>Email:&nbsp;</em><a href="mailto:Support@GLOBAL24NS.com" target="_blank"><em>Support@GLOBAL24NS.com</em></a><em>&nbsp;</em>}</li> </ul> <p>Beginning January 1, 2021, TRICARE Select Group A retirees (if you or your sponsor's initial enlistment or appointment occurred before January 1, 2018) are required to pay enrollment fees in order to maintain TRICARE coverage:</p> <ul> <li>&nbsp;TRICARE Select Overseas Retirees should&nbsp;<a href="https://tricare-overseas.com/beneficiaries/plans-and-programs/tricare-overseas-program-top-select/tricare-select-retirees" target="_blank">click here</a>&nbsp;for more information.</li> <li>TRICARE Select Active Duty Family Members (ADFMs) should <a href="https://tricare-overseas.com/beneficiaries/plans-and-programs/tricare-select-overseas-ADFMs" target="_blank">click here</a> for more information.</li> <li>If you are TRICARE For Life (TFL), this information does not apply to you. Click&nbsp;<a href="https://tricare-overseas.com/beneficiaries/plans-and-programs/tricare-for-life" target="_blank">here</a>&nbsp;for more information.</li> </ul> <p><strong>There are two provider types in the Philippines:</strong></p> <ul> <li>&nbsp;&nbsp;Philippine Preferred Provider Network (PPN) Providers</li> <li>&nbsp;&nbsp;Certified Providers</li> </ul> <p>The Philippine Preferred Provider Network (PPN) is available to all TRICARE eligible beneficiaries, whether they are TRICARE Prime, TRICARE Select, or TRICARE for Life (TFL). These resources are intended for PPN Providers administering care to TRICARE Select Overseas and TFL beneficiaries who reside and/or seek care in the Philippines. These beneficiaries are encouraged to see a Philippine Preferred Provider, as out-of-pocket costs will be lower. At the time of the visit, Preferred Providers will ask the beneficiary to fill out an agreement to pay applicable cost-shares and deductibles.</p> <p>Referrals for routine, urgent, specialty or preventive care are not required, but some services require prior authorization. PPN Providers should contact Global 24 Network Services or the TRICARE Overseas Program (TOP) Regional Call Center if they have any questions about services requiring authorization.</p> <p>TRICARE beneficiaries who travel to the Philippines and seek urgent/emergent care will be able to get care from any Preferred Provider or Certified Provider, but out-of-pocket costs may be higher if care is received from non-PPN Providers. This includes TRICARE Retirees enrolled to TRICARE Prime (CONUS) who may travel to the Philippines. In the case of an emergency, these beneficiaries should go to the nearest emergency facility and contact Global 24 Network Services before leaving the facility, preferably within 24 hours or the next business day, to coordinate continued care.</p> <p>To find a Preferred Provider or Certified Provider in the Philippines:</p> <ul> <li>{contentlink=/beneficiaries/philippines/philippine-provider-search:Search the online provider directory}</li> <li>{contentlink=/contact-us:Contact International SOS}</li> </ul> <h4>Philippine Preferred/Certified Provider Search</h4> <p>To find a Preferred Provider or Certified Provider in the Philippines:</p> <p>{contentlink=/beneficiaries/philippines/philippine-provider-search:SEARCH NOW}</p> <h4>Resources</h4> <p>For educational resources for Philippine Preferred Providers and TRICARE Prime Overseas, TRICARE Prime Remote Overseas, and TRICARE Select Overseas beneficiaries who reside in or receive care in the Philippines, click below.</p> <p><a href="https://www.tricare-overseas.com/beneficiaries/philippines/philippine-preferred-provider-network-ppn-resources" target="_blank">LEARN MORE</a></p> <h4><strong>For Information &amp; Assistance</strong></h4> <p>Global 24 Network Services, a subcontractor of International SOS Government Services, Inc, (the TOP Contractor) continues to support the Philippine Preferred Provider Network (PPN) with dedicated customer service and on-going provider education. If you require any assistance with TRICARE policy, TRICARE beneficiary eligibility or other TRICARE related questions, please do not hesitate to contact your Global 24 Network Services Team on-the-ground or via the TOP Regional Call Center.&nbsp;</p> <table border="0" style="width: 534.6pt;" width="713"> <tbody> <tr> <td colspan="1" rowspan="1" style=""><p style=""><span style="font-size: 10.0pt; color: #4F4D51;">{fontweight=500:Global 24 Network Services}</span><span style="font-size: 10.0pt; color: #3E3E3C;"></span></p></td> <td colspan="1" rowspan="1" style="">{fontweight=500:Phone:}+632-8687-8656 or 1-800-10-4562324<span style=""> </span><p style=""><span style="font-size: 10.0pt; color: #4F4D51;">{fontweight=500:Fax:}+632-8687-8609</span><span style=""> </span></p><p style=""><span style="font-size: 10.0pt; color: #4F4D51;">{fontweight=500:E-mail:}</span><span style="font-size: 10.0pt;"><a href="mailto:Support@GLOBAL24NS.com" target="_blank">Support@GLOBAL24NS.com</a></span></p></td> </tr> <tr> <td colspan="1" rowspan="1" style="">{fontweight=500:Medical Assistance}</td> <td colspan="1" rowspan="1" style="">+65-6338-9277<br><p style=""><br></p></td> </tr> <tr> <td colspan="1" rowspan="1" style="">{fontweight=500:TOP Regional Call Center}<br></td> <td colspan="1" rowspan="1" style="">{fontweight=500:Phone:}+65-6339-2676 or 1-877-678-1208 (US) <p style=""><span style="font-size: 10.0pt; color: #4F4D51;">{fontweight=500:E-mail:}</span><span><span style="font-size: 10.0pt; color: #0077CC;"><a href="mailto:sin.tricare@internationalsos.com" target="_blank"><span style="color: #0077CC;">sin.tricare@internationalsos.com&nbsp;</span></a></span></span></p><br><br></td> </tr> </tbody> </table> <p>{fontweight=500:Note:}&nbsp;For toll-free country-specific contact numbers, visit tricare-overseas.com/contact-us Philippines toll-free line only available to callers with PLDT service. Toll-free line may not be available for all mobile phone carriers overseas.</p>