Claims

<p>{nomargin;notice;fontweight=500:<strong>** TEMPORARY OUTAGE NOTICE **</strong>}</p> <p>{notice:The secure claims portal will be unavailable due to maintenance from 4:00pm-7:00pm ET on Sunday, March 12, 2023. During this time, you will not be able to log in to your secure claims portal account. We appreciate your patience and apologize for any inconvenience this may cause. Please&nbsp;<a href="https://www.tricare-overseas.com/contact-us" target="_blank"><strong>contact</strong></a><strong>&nbsp;</strong>the TOP Regional Call Center and listen carefully to the prompts for the best option to serve you.}</p> <p>{color=#D4002C:** NOTICE: ** If you have a TRICARE-Overseas.com User Name and Password, please use that as the preferred option for logging in to the Secure Claims Portal, rather than your DS Logon. If you do not have a TRICARE-Overseas.com User Name and Password and experience any issues with DS Logon, please <a href="https://www.tricare-overseas.com/contact-us" target="_blank"><strong>contact</strong></a> the TOP Regional Call Center and press Option #2 to speak with a member of the Beneficiary Support Center for Claims Assistance.}</p> <p style="text-align: center;">{notice;fontweight=500:<strong>*** IMPORTANT NOTICE REGARDING DENTAL CARE FOR TRICARE PRIME REMOTE ADSMs OVERSEAS! ***</strong>}</p> <p>{notice;fontweight=500:International SOS will no longer be providing dental care services for TRICARE Prime Remote Active Duty Service Members. <strong>After May 1, 2022, </strong>Remote ADSMs will receive all dental care services from United Concordia Companies, Inc. (UCCI) under the TRICARE Active Duty Dental Program (ADDP).}</p> <p>{notice;fontweight=500:If you received civilian dental care <strong>before May 1, 2022,</strong> your Dental Care Provider should continue to submit your claim via the regular TOP claims submission methods. <a href="https://www.tricare-overseas.com/beneficiaries/claims/how-to-file-a-tricare-overseas-claim" target="_blank">Click here</a> for more information.}</p> <p>{notice;fontweight=500:*Note: If you are receiving dental care services that were already authorized by International SOS <strong>before May 1, 2022, y</strong>our Dental Provider should continue to deliver treatment as outlined in the Authorized Dental Treatment Plan until all care has been completed.}</p> <p>{notice;fontweight=500:If you received civilian dental care <strong>on or after May 1, 2022,</strong> your Dental Provider should submit your claim to UCCI.}</p> <p>{notice;fontweight=500:Please visit the following website for additional information:}</p> <p><a href="https://secure.addp-ucci.com/home" target="_blank"><strong>https://secure.addp-ucci.com/home</strong></a></p> <h4>How to File a TRICARE Overseas Claim</h4> <p>Follow the step-by-step instructions on how to successfully file a TRICARE claim for care received overseas.</p> <p><a href="https://tricare-overseas.com/beneficiaries/claims/how-to-file-a-tricare-overseas-claim" target="_blank">LEARN MORE</a></p> <h4>Claim Forms</h4> <p>Download the paperwork you need in order to file claims for civilian medical care, declare other types of health insurance, or fill out an overseas estate notification.</p> <p><a href="https://www.tricare-overseas.com/beneficiaries/claims/claim-forms" target="_blank">LEARN MORE</a></p> <h4>Other Health Insurance</h4> <p>If you have any health insurance other than TRICARE, it is called “Other Health Insurance (OHI).” It can be through your employer or a private (overseas host national) insurance program.</p> <p><a href="https://www.tricare-overseas.com/beneficiaries/claims/other-health-insurance" target="_blank">LEARN MORE</a></p> <h4>Understanding Your EOB</h4> <p>Your Explanation of Benefits (EOB) is not a bill, but a detailed breakdown of what the Provider charged and what you may still owe.</p> <p><a href="https://www.tricare-overseas.com/beneficiaries/claims/understanding-your-eob" target="_blank">LEARN MORE</a></p> <h4>Compliments Grievances &amp; Appeals</h4> <p>If you’ve received outstanding care from a TOP Provider, were dissatisfied with an experience with a TOP Provider, or want to appeal a decision about a claim, you can do so here.</p> <p><a href="https://www.tricare-overseas.com/beneficiaries/resources/compliments-grievances-and-appeals" target="_blank">LEARN MORE</a></p> <h4>TOP Claims Mailing Addresses</h4> <p>Find the right mailing address to send your claims.</p> <p><a href="https://www.tricare-overseas.com/beneficiaries/claims/top-claims-mailing-addresses" target="_blank">LEARN MORE</a></p> <p>If you can’t find what you’re looking for on these Claims pages, visit&nbsp;<a href="https://tricare.mil/FormsClaims/Claims/MedicalClaims/FilingOverseas" target="_blank">https://tricare.mil/FormsClaims/Claims/MedicalClaims/FilingOverseas</a></p> <h4>Secure Claims Portal Login</h4> <p><a href="https://www.tricare-overseas.com/beneficiaries/claims/claims-portal-login" target="_blank">LEARN MORE</a></p> <h4>Secure Claims Portal Register</h4> <p><a href="https://www.tricare-overseas.com/beneficiaries/claims/claims-portal-register" target="_blank">LEARN MORE</a></p>