<h2>NEAR PATIENT PROGRAM (NPP)</h2> <p style="text-align: justify;">The {fontweight=500:Near Patient Program (NPP)}<b>&nbsp;</b>is available in certain overseas locations (see full list below).&nbsp;</p> <p style="text-align: justify;">{fontweight=500:Near Patient}<b>&nbsp;</b>teams comprise both clinical and non-clinical staff who assist beneficiaries navigate the overseas health care system. {fontweight=500:NPP Teams} work with overseas civilian providers, Military Medical Treatment Facilities (MTFs), the TRICARE Area Office (TAO), and Combatant Commands (COCOMs), addressing patients’ medical and cultural questions while ensuring a positive experience and quality health care services.</p> <h4 style="text-align: justify;">How Do NPP Teams Assist TOP Beneficiaries?</h4> <ul> <li style="text-align: justify;">Explain the in-country health care system based on local expertise</li> <li style="text-align: justify;">Break down local medical practices and help bridge cultural gaps and nuances&nbsp;</li> <li style="text-align: justify;">Answer medical questions and help to improve patients’ understanding of care</li> <li style="text-align: justify;">Provide comprehensive assistance from beginning to end of the patient journey&nbsp;</li> <li style="text-align: justify;">Oversee inpatient admissions and collaborate with others, as appropriate</li> <li style="text-align: justify;">Work with local providers to ensure medical records collection and resolution of non-clinical issues</li> </ul> <h4 style="text-align: justify;">Where Is the NPP Available and Who Is Eligible for Support?</h4> <p style="text-align: justify;">{fontweight=500:TRICARE Prime Overseas}<b>&nbsp;</b>and {fontweight=500:TRICARE Prime Remote Overseas}<b>&nbsp;</b>enrolled<b>&nbsp;</b>beneficiaries seeking care in one of the following nine (9) overseas locations around the globe may be eligible for the {fontweight=500:Near Patient Program}<b>&nbsp;</b>(all other overseas locations will continue to be supported by the TOP Regional Assistance Centers):</p> <ul> <li style="text-align: justify;">Germany</li> <li style="text-align: justify;">Italy</li> <li style="text-align: justify;">Benelux (Belgium, Netherlands, Luxembourg)</li> <li style="text-align: justify;">Spain</li> <li style="text-align: justify;">Greece</li> <li style="text-align: justify;">Poland</li> <li style="text-align: justify;">Bahrain</li> <li style="text-align: justify;">South Korea</li> <li style="text-align: justify;">Japan</li> </ul> <p style="text-align: justify;"><a href="https://tricare-overseas.com/beneficiaries/tco-media/documents/NPP-Fact-Sheet-ENG-Aug-2021" target="_blank"><b>Download</b></a>&nbsp;the {fontweight=500:Near Patient Program} Fact Sheet to learn more.</p> <h4 style="text-align: justify;">How Do I Contact My Local NPP Team for Support?</h4> <p style="text-align: justify;">You may contact your local {fontweight=500:NPP Team} through the {fontweight=500:MyCare Overseas™}<b>&nbsp;</b>beneficiary app and portal live chat feature. Please note, you’ll only have access to the “My Local Care Team” section if you meet each of the following requirements:</p> <ul> <li style="text-align: justify;">You are enrolled in {fontweight=500:TRICARE Prime Overseas} or {fontweight=500:TRICARE Prime Remote Overseas}</li> <li style="text-align: justify;">You are enrolled in one of the above nine (9) overseas locations where the {fontweight=500:NPP} is available</li> <li style="text-align: justify;">You or one of your household members already has a case opened with the TOP</li> </ul> <p style="text-align: justify;">If you meet the above requirements, you can initiate a {fontweight=500:MyCare Overseas™}<b>&nbsp;</b>live chat with your local<b>&nbsp;</b>{fontweight=500:NPP Team} by selecting “24/7 Assistance” and then “Chat Now” in the “My Local Care Team” section.</p> <p style="text-align: justify;">To download the {fontweight=500:MyCare Overseas™} beneficiary app, scan the QR code below or click on the App Store or Google Play buttons.&nbsp;</p> <p style="text-align: justify;"><img src="https://www.tricare-overseas.com/cms/delivery/media/MCNODXJB2KD5HR3DVG7CEHXXWIMU" data-fileid="20Yt0000000kA8h" data-contentkey="MCNODXJB2KD5HR3DVG7CEHXXWIMU" data-cms-filename="NPP_QR.png"><a href="https://apps.apple.com/app/mycare-overseas/id1569315235" target="_blank"><img src="https://www.tricare-overseas.com/cms/delivery/media/MCZCAS6LYXJJHGNDHQ2BNOK6GG2M" data-fileid="20Yt0000000kA8l" data-contentkey="MCZCAS6LYXJJHGNDHQ2BNOK6GG2M" data-cms-filename="NPP_APPSTORE.png"></a><a href="https://play.google.com/store/apps/details?id=mil.tricare.mobile.mycare" target="_blank"><img src="https://www.tricare-overseas.com/cms/delivery/media/MCZV2RUYEWE5EWFJEIZDVZWKQD3U" data-fileid="20Yt0000000kA8i" data-contentkey="MCZV2RUYEWE5EWFJEIZDVZWKQD3U" data-cms-filename="NPP_GOOGLE.png"></a></p> <p style="text-align: justify;">Alternatively, to access the {fontweight=500:MyCare Overseas™} web-based portal using your personal computer or laptop, visit<a href="https://top-internationalsos.force.com/beneficiary/BENE_Portal#/login" target="_blank"><b>&nbsp;https://top.internationalsos.com/beneficiary</b></a>.&nbsp;</p> <p style="text-align: justify;"><a href="https://tricare-overseas.com/beneficiaries/resources/beneficiary-app" target="_blank"><b>Click here</b></a>&nbsp;to learn more about the {fontweight=500:MyCare Overseas™} beneficiary app and portal.&nbsp;</p> <p style="text-align: justify;">You may also&nbsp;<a href="https://tricare-overseas.com/contact-us" target="_blank"><b>contact</b></a><b>&nbsp;</b>the TOP Regional Call Center for assistance.<b><i>&nbsp;</i></b></p> <p style="text-align: justify;">{fontweight=500;fontsize=9.5:<i>MyCare Overseas™</i>}&nbsp;{fontsize=9.5:<i>is a registered trademark of International SOS Government Services, Inc. All rights reserved.}</i></p>