<h2>MEDICAL RECORDS TRANSLATION</h2> <p>Do you have medical records in an unfamiliar language? TRICARE Prime Overseas, TRICARE Prime Remote Overseas, and TRICARE Plus beneficiaries** can receive medical record translation services through International SOS, the TRICARE Overseas Program (TOP) contractor.&nbsp;</p> <p><strong>Did you know that International SOS is required to collect medical records under the TOP 2021 contract? </strong>We are actively working with our TOP Network Providers to ensure that all medical records are submitted on your behalf, our TRICARE Prime Overseas and TRICARE Prime Remote Overseas beneficiaries.&nbsp;</p> <p>**Note: TRICARE Plus beneficiaries are ONLY eligible to have their medical records translated through their enrolled MTF. Visit <a href="https://tricare.mil/Military-Hospitals-and-Clinics" target="_blank">https://tricare.mil/Military-Hospitals-and-Clinics</a> for contact information.</p> <p><strong>What is considered a valid translation request?&nbsp;</strong></p> <p style="text-align: justify;">Valid translation requests include:</p> <ul> <li style="text-align: justify;">Physician treatment notes</li> <li style="text-align: justify;">Consultation results</li> <li style="text-align: justify;">Claims and supporting documentation</li> <li style="text-align: justify;">Patient consent forms</li> <li style="text-align: justify;">Hospitalization and operative summaries</li> <li style="text-align: justify;">Physician letters summarizing care</li> <li style="text-align: justify;">Emergency treatment results</li> <li style="text-align: justify;">Laboratory results and radiology reports</li> <li style="text-align: justify;">Contracting Officer Representative (COR) approved documents more than 365 days from the date of discharge/appointment. International SOS will coordinate this approval request on your behalf (see Medical Records Translations FAQ for more information).</li> </ul> <p>Routine translations will be processed within 10 business days after acceptance. Urgent translations will be processed within two business days after acceptance. Timelines and certification only apply to the following languages: German, Dutch, Flemish, French, Italian, Spanish, Portuguese, Arabic, Turkish, Greek, Polish, Hungarian, Bulgarian, Czech, Romanian, Russian, Japanese, Korean, and Tagalog.</p> <p><strong>How Do I Submit My Request for Medical Records Translation Services? </strong></p> <p>Only TRICARE Prime Overseas and TRICARE Prime Remote Overseas beneficiaries are eligible to submit Medical Translation Requests on the MyCare Overseas™ Beneficiary App or on the web-based portal.</p> <p>On the “Menu” page (by clicking the three horizontal lines in the upper right corner if using the app, or on the left side of the page if using the web-based portal), click on “My Medical Translations.” Next, click on the “Create Medical Translation Request” button, fill in the details and upload your file(s). Then press “Submit.”</p> <p>Once the translation is ready, you will receive a MyCare Overseas notification. You can navigate to “My Medical Translations” and click on “Download Translation.” A message at the bottom of the screen will inform you when the download has been completed. Note: If you are using the mobile app, you should navigate to the “Files” folder on your phone, where you will see a “MyCare Overseas” folder. This is where the files you downloaded are stored.</p> <p><strong>Medical Records Translation Portal Overview Guide &amp; FAQs</strong></p> <p>{fontsize=16;downloaddocs=/beneficiaries/tco-media/documents/MRT-Guide-APRIL2022:<u>Click here</u>} to view the Medical Records Translation Portal Overview Guide &amp; FAQs.</p> <h4 style="text-align: justify;">How Can I Access MyCare Overseas™?</h4> <p style="text-align: justify;">To access the&nbsp;<strong>MyCare Overseas™</strong>&nbsp;beneficiary app, scan the QR code below or click on the App Store or Google Play buttons.</p> <p style="text-align: justify;"><em>Note: After you download or install the&nbsp;</em><strong><em>MyCare Overseas™</em></strong><em>&nbsp;app on your mobile device, please remember to complete the registration process to begin enjoying the features of the app right away!&nbsp;</em></p> <p style="text-align: justify;"><img src="https://www.tricare-overseas.com/cms/delivery/media/MC37TEHN4SENGGFCWVOGJMBH5EZE" data-fileid="20Yt00000008Orf" data-contentkey="MC37TEHN4SENGGFCWVOGJMBH5EZE" data-cms-filename="Medical Records Translation-QRCode.png"><a href="https://apps.apple.com/app/mycare-overseas/id1569315235" target="_blank"><img src="https://www.tricare-overseas.com/cms/delivery/media/MCAWLB5F2UMBE4JJLRIS2ZOIGREY" data-fileid="20Yt00000008OrZ" data-contentkey="MCAWLB5F2UMBE4JJLRIS2ZOIGREY" data-cms-filename="Medical Records Translation-AppStore.png"></a><a href="https://play.google.com/store/apps/details?id=mil.tricare.mobile.mycare" target="_blank"><img src="https://www.tricare-overseas.com/cms/delivery/media/MCMAWAQMJ6RNED7KK2R7EN7KJHWY" data-fileid="20Yt00000008Ore" data-contentkey="MCMAWAQMJ6RNED7KK2R7EN7KJHWY" data-cms-filename="Medical Records Translation-Google.png"></a></p> <p style="text-align: justify;">Alternatively, to access the&nbsp;<strong>MyCare Overseas™</strong>&nbsp;web-based portal using your personal computer or laptop, visit<a href="https://top.internationalsos.com/beneficiary" target="_blank">&nbsp;https://top.internationalsos.com/beneficiary</a>!</p> <p><strong>For more information regarding the MyCare Overseas Beneficiary App and Web-based Portal, visit </strong><a href="http://www.tricare-overseas.com/beneficiary-app" target="_blank"><strong>www.tricare-overseas.com/beneficiary-app</strong></a></p>