alter TOP Regional Call Center How Do I...?

Note:

Toll-free lines may not be available for all mobile phone carriers overseas.

Customer Service Phone Numbers

International SOS will provide 24/7 Customer Service and Support for TRICARE Overseas Beneficiary Enrollment and Provider Education/Assistance. Please use the phone numbers listed below if you require assistance with this information.

Toll free is not an option in every location. If a toll free number is not listed below, please use our regional direct customer service number. If toll free is available and there is an access number listed below, please dial the access number prior to dialing the toll free number.

Customer Service Regional Direct

+1-215-942-8393

+1-215-942-8393

Customer Service Toll Free

1-877-451-8659

1-877-451-8659

Customer Service Toll Free Access Number*

Not Required

Medical Assistance

International SOS provides 24/7 support for TRICARE Overseas Beneficiaries, when they need urgent or emergent care or request medical assistance.

Medical Assistance Regional Direct

+1-215-942-8320

+1-215-942-8320

Medical Assistance Toll Free

Not Available

877-205-2990

Medical Assistance Toll Free Access Number

Not Required

Assistance Center Fax Number

+ 1-215-773-2701

Claims Submission, Tracking & Payment

International SOS provides 24/7 Claims Submission, Tracking and Payment support for TRICARE Overseas Beneficiaries and Providers. Use the contact information listed below for all Claims-related inquiries.

Claims Processing Mailing Address for Active Duty Service Members

TRICARE Overseas program
PO Box 7968

Madison, WI
53707-7968
USA

Claims Processing Mailing Address for All Other Beneficiaries

TRICARE Overseas Program
PO Box 7985

Madison, WI
53707-7985
USA

Claims Fax Number

+ 1 608-301-2251 (For Providers Only)

Enrollment & Beneficiary Education

TRICARE Overseas Beneficiaries can use the mailing address listed below for all TRICARE Overseas Program (TOP) correspondence.

Mailing Address for TRR, TRS, TYA Select and TRICARE Select Overseas Enrollments

International SOS Government Services, Inc.
TRR/TRS/TYA Select and TRICARE Select Overseas Enrollments
PO Box 11689

Philadelphia, PA
19116
USA

Mailing Address for TRICARE Prime Overseas, TRICARE Prime Remote Overseas and TYA Prime Enrollments

International SOS Government Services, Inc.
TRICARE Prime Overseas, TRICARE Prime Remote Overseas and TYA Prime Enrollments
PO Box 11689

Philadelphia, PA
19116
USA

Enrollment Fax

+ 1-215-773-2740

Provider Assistance

TRICARE Overseas Providers can use the following email address for contacting International SOS' TOP Regional Assistance Network offices.

Grievances, Complaints & Compliments

TRICARE Overseas Beneficiaries and Providers can use the mailing address listed below to submit grievances, complaints or compliments regarding any perceived TOP health care delivery failures or concerns.

Mailing Address for Grievances, Complaints & Compliments

International SOS Assistance, Inc.
Reconsiderational Grievances Department
PO Box 11570

Philadelphia, PA
19116
USA

Email Address for Grievances, Complaints & Compliments