Resources

<p>{fontweight=500;notice:***********************************<em>Important Notice for TOP Providers</em>***********************************}</p> <p>{fontweight=500;notice:<em>TOP Providers should work with their local information technology (IT) department to add the following International SOS email address domains to their “Whitelist” of acceptable email aliases:</em>} {fontweight=500:<a href="https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Finternationalsos.com%2F&amp;data=04%7C01%7C%7Cec4d83e805e24313f4cf08d99f6108b9%7Cf538b4d389b14457912d97c9c02e4841%7C0%7C0%7C637716061377589475%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2FA%2BjcswjweridnVXP6b3jmj3a6HfeELrbZOKv7bobig%3D&amp;reserved=0" target="_blank"><em>@internationalsos.com</em></a>}<em>&nbsp;</em>{fontweight=500;notice:<em>and</em>} {fontweight=500:<a href="https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Ftop.internationalsos.com%2F&amp;data=04%7C01%7C%7Cec4d83e805e24313f4cf08d99f6108b9%7Cf538b4d389b14457912d97c9c02e4841%7C0%7C0%7C637716061377589475%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=AnUbnSFvhzSbvaE9cFpH3vaPrYbr18G8Ex%2F3FHTPk2A%3D&amp;reserved=0" target="_blank"><em>@top.internationalsos.com</em></a>}{fontweight=500;notice:<em>. This will help ensure that you receive TOP Provider Newsletters, Authorization Letters, and other important correspondence from International SOS by reducing the risk of incoming messages being restricted by security firewalls.</em>}</p> <p>{fontweight=500;notice:***************************************************************************************************************}</p> <p>International SOS Government Services Inc. is fully committed to delivering high-quality, readily available, and comprehensive health care services for the nearly half-million enrolled beneficiaries, including deployed personnel, travelers and retirees outside the 50 United States and the District of Columbia.&nbsp;<em>Thank you for the very important role you play in helping us to deliver the very best care to TOP beneficiaries worldwide.</em></p> <p>We encourage you to read the&nbsp;{downloaddocs=/providers/tco-media/documents/FINAL-PROVIDER-MANUAL-JAN2023:TOP Provider Manual,}&nbsp;which contains useful information about the TRICARE Overseas program and requirements. You can learn more about International SOS and what to expect under the TOP contract, including:</p> <ul> <li style="text-align: left;">Covered Benefits</li> <li style="text-align: left;">Eligibility for TRICARE Prime Overseas and TRICARE Prime Remote Overseas Services</li> <li style="text-align: left;">How to Become Part of the TRICARE Purchased Care Sector Provider Network</li> <li style="text-align: left;">Authorization Forms And How to Use Them</li> <li style="text-align: left;">Understanding Your Explanation of Benefits</li> </ul> <h4>A Rich History of Service</h4> <p>Since 1998, International SOS has managed TRICARE Overseas beneficiary care, ensuring that Active Duty Service Members and their families receive the highest quality care, no matter where their work or travels take them outside the U.S.</p> <p>The TRICARE Overseas Program (TOP) is administered by International SOS Government Services (International SOS) under the TOP 2021 contract (<a href="https://tricare-overseas.com/providers/resources/top-2021" target="_blank">click here</a> to learn more).</p> <p>International SOS remains committed to improving the beneficiary’s care experience, ensuring access to a high clinical quality-driven provider network, the collection and translation (for eligible beneficiaries) of medical records, and other patient-centered services.</p> <p>We are available to assist you 24 hours a day, 365 days a year. If you have any questions, please contact your&nbsp;{contentlink=/providers/contact:TOP Regional Call Center}, (listen carefully to the prompts for the best option to serve you) to speak with your TOP Provider Support Services (TPSS) team.</p> <p>{fontweight=500:We encourage you to visit this website often, which is regularly updated with additional provider education information.}</p> <h4>Important Provider Portal Information</h4> <p>Log in to our secure Provider Claims Portal to submit claims online and find additional educational materials and forms.&nbsp;{fontweight=500:Note:}&nbsp;To ensure optimal usability, download or upgrade the newest supported version of <a href="https://support.microsoft.com/en-us/microsoft-edge/get-to-know-microsoft-edge-3f4bb0ff-58de-2188-55c0-f560b7e20bea" target="_blank">Microsoft Edge,</a> <a href="https://www.mozilla.org/en-US/firefox/new/" target="_blank">Mozilla Firefox,</a>&nbsp;<a href="https://support.apple.com/en-us/HT204416" target="_blank">Apple® Safari</a>, or&nbsp;<a href="https://www.google.com/chrome/browser/desktop/index.html" target="_blank">Google® Chrome.</a></p> <p>{contentlink=/providers/claims:Download} the Provider Online Claims Portal Quick Start User Guide for Providers</p>